For children and young people under 13

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Who are we?

We’re NeonDaisy – a creative, friendly group for young people and their families.

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What information do we collect?

If you or your parent/carer gets in touch or signs up for something, we might collect:

• Your name

• Your age

• Your email (or your parent’s)

• Any messages you send us

 

Why do we collect it?

We use this information to:

• Send you DaisyChain or other updates

• Help you join in with our activities

• Make things better by asking for feedback

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Why are we allowed to use it?

We only use your information when:

• You or your parent/carer says it’s OK

• We need it to run things safely and fairly

• The law says we have to – like if someone’s safety is at risk

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We’ll always explain why we’re asking, and you can say no if you’re not sure.

 

How long do we keep it?

We only keep your information as long as we need to – like while you’re signed up or taking part. We check and delete things regularly.

 

If there’s a safety concern or a legal reason, we may need to keep some information for longer to help protect you and others.

 

Do we share your information? 

Sometimes we work with trusted partners to run our services. If we share your data, it’s only what’s needed – and only with organisations that follow privacy rules. We never sell your data. We’ll only share it without permission if the law says we must.

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Your rights

You (or your parent/carer) can:

• Ask to see what we know about you

• Ask us to change or delete it

• Ask us to stop using it

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For parents, guardians, and adults

We collect and process personal data to help run our groups, send newsletters, and support families. This may include:

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• Contact details (name, email, phone, address)

• Information about your child’s interests or needs

• Technical data (like IP address or browser type)

• Messages or posts you share with us

 

We only collect special personal data (like health or ethnicity) with your clear consent and only when needed.

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Why are we allowed to use your information?

We only collect and use personal information when we have a good reason:

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• You’ve given us permission – for example, by signing up to DaisyChain or filling out a form

• We need it to run our services safely and fairly – like organising events, sending updates, or responding to enquiries

• We’re following the law – for example, if we need to report something for safeguarding or financial reasons

 

We’ll always explain why we’re asking for something, and you’re welcome to say no or ask questions at any time.

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How long do we keep it?

We keep personal data only as long as necessary. For example:

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• Newsletter subscribers: until you unsubscribe

• Event participants: for up to 12 months after the event

• Messages or feedback: for up to 2 years

 

If there’s a safeguarding concern or a legal reason to keep a record, we may keep some information for longer. This helps us protect children, families, and others involved.

 

We regularly review and delete data that’s no longer needed.

 

If you’ve bought something from us

When you buy a product from us – like our magazine – we collect and store:

• Your name

• Your email address

• Your postal address (for delivery)

 

We use this information to:

• Process your order

• Deliver your product

• Contact you if there’s a problem or update

 

We do not collect or store any financial details (like credit card numbers). Payments are handled securely by our website provider (Wix) and their payment partners. You can read Wix’s privacy policy here.

 

How long do we keep your information?

​We keep your name, email address, and postal address for up to six years, as required by UK tax and accounting laws. After that, we securely delete or anonymise the data.​

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International data transfers

Some of our trusted service providers may store data outside the UK. When this happens, we ensure appropriate safeguards are in place – like standard contractual clauses – to protect your information.

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Cookies and website tracking

Our website may use cookies to improve your experience and understand how people use our site. You can choose to accept or reject cookies when you visit. For more details, see our Cookie Policy.

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How we store your data

We store and manage data using secure cloud-based services provided through Microsoft 365, including SharePoint, OneDrive, and Teams. These platforms help us keep your information safe and organised.

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We also use trusted services like:

• MailerLite

• Wix

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These services follow strict privacy rules and help us send newsletters, manage sign-ups, and run our website.

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Your data rights

Under UK GDPR, you have the right to:

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• Access your data

• Correct or delete it

• Limit or object to how it’s used

• Ask us to transfer it to someone else

 

You don’t have to pay to use these rights, and we’ll respond within one month.

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Questions or concerns?

Contact our Data Protection Officer at:
Email: hello@neondaisy.org.uk
Address: NeonDaisy CIC, 2nd Floor, 5 High Street, Westbury on Trym, Bristol, BS9 3BY

 

If you’re unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO):
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk

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Last updated: 24 September 2025. We may update this notice occasionally and will let you know if anything important changes.

 

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